SaaS

Introduction

This document outlines the architecture and operational framework of the SaaS deployment model for Observo. It provides an overview of how the control and data plane components are managed entirely by Observo, reducing customer operational burden while enabling rapid scalability and streamlined observability.

Fully Managed by Observo Cloud

Centralized Hosting

In the SaaS model, both the Manager (control plane) and Site (data plane) components are hosted and operated by Observo within its secure and scalable cloud infrastructure. This approach allows organizations to begin ingesting and routing data without provisioning or maintaining any infrastructure.

Simplified Onboarding

Customers configure their sources and destinations directly through the Observo web interface or APIs. The entire backend—from ingestion, transformation, to export—is handled by the Observo Cloud environment.

Data Exchange and Connectivity

Secure Data Ingestion

Observo exposes public endpoints for supported data sources such as:

• AWS S3

• Azure Event Hub

• GCP Pub/Sub

• REST and HTTP-based integrations

These endpoints are secured and can ingest telemetry data directly from cloud workloads and supported services.

Routing to Customer Destinations

Data processed in the Observo Cloud can be routed to:

• Cloud-native destinations (e.g., Amazon S3, BigQuery, Snowflake)

• SaaS applications (e.g., Datadog, Splunk, New Relic)

• Other supported HTTP or custom endpoints

Operational Advantages

Zero Infrastructure Management

Customers are not responsible for deploying or maintaining any part of the Observo system. Updates, patches, scaling, and monitoring are all handled by the Observo team.

High Availability and Scalability

Observo’s SaaS infrastructure is designed with:

• Redundant failover systems

• Elastic autoscaling

• Global endpoint distribution for optimal ingest performance

Cost-Efficient and Fast to Deploy

The SaaS model removes the overhead of infrastructure provisioning and accelerates time-to-value. Customers can start forwarding data in minutes by configuring access to cloud sources.

Compliance and Security

• Data Isolation: Each customer’s data is isolated and encrypted in transit and at rest.

• Access Control: Fine-grained RBAC and audit logging are built into the platform.

• Compliance: Observo Cloud is built to support industry-standard compliance frameworks such as SOC 2, GDPR, and HIPAA.

Use Cases and Ideal Fit

The SaaS model is ideal for:

• Organizations with workloads primarily in the public cloud (e.g., AWS, Azure, GCP)

• Teams seeking to avoid infrastructure management overhead

• Environments where quick time-to-value and minimal operational load are priorities

• Enterprises looking for a secure, compliant observability platform that scales with usage

Summary

• Observo Cloud hosts both Manager and Site components.

• No infrastructure is required from the customer’s side.

• Ingestion, processing, and exporting are all handled by Observo.

• Supports a wide range of cloud-native sources and SaaS-based destinations.

• Delivers operational simplicity, scalability, and security.

External Dependencies

There are no external dependencies to manage or install. Customers simply authenticate and configure their sources and destinations through the Observo dashboard or APIs.